SHIPPING AND RETURN POLICY

Last Updated January 01, 2021

SHIPPING CONDITIONS

The estimated delivery time is 1-2 business days to Spain, 3-4 business days to Europe, 4-5 business days for international shippings.

For international orders, custom duties and taxes are NOT included in the shipping price.
Right now we are selling in the following countries or regions:

  • Europe (free taxes & duties)
  • United Kingdom
  • Norway
  • United States (free taxes & duties)
  • Canada
  • Japan
  • Hong Kong
  • Australia

RETURN POLICY (14 day MONEY-BACK GUARANTEE)

We have designed Travel Sax with all our love an passion, but maybe you don’t want to keep it!

No problem, if you are not 100% satisfied with your purchase, you can ask for the return the product and get a full refund. You can return a product for up to 14 days from the date you receive it.

In order to start the refund process, you will have to do the following process:

  1. Contact us at info@odiseimusic.com asking for the refund. Make sure you are within the 14 day trial period.
  2. Within 1-3 business days we will answer you giving all the instruction you will have to follow.
  3. Returned product(s) must be placed in the ORIGINAL box, including all accessories originally included with your purchase. Any items damaged due to reasons not covered under the OdiseiMusic Warranty cannot be accepted back for refund under our Money Back Guarantee. 
  4. Refunds will be processed within 3 business days from when the product(s) was accepted and the contents were verified by Odisei Music. If the procedures herein are not followed, Odisei Music reserves the right to refuse the return of the product on such terms that it may determine at its sole discretion. 
  5. Once the refund is approved, you will receive the refund by the same payment method with which you made your order. It usually takes 3-5 business days to get the money back.

Associated shipping fees are not refundable.

If any custom fees or taxes are applied during the return, they will be charged in the total refund.

 

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@odiseimusic.com or by phone to +34 649 108 959.