Privacy policy and legal notice
Information of the owner of the website
ODISEI MUSIC S.L. CIF/NIF B67566026 with address at DOCTOR MURILLO, 10, SANT CUGAT DEL VALLÉS (BARCELONA), 08172, SPAIN, and communications email [email protected].
Registration in the Mercantile Registry of Barcelona T 47256, F176, S 8, H B 546280, I/A 1.
Data Protection Officer
The owner is responsible for the personal data that collected by browsing and using this website in accordance with the requirements established by REGULATION (EU) 2016/679 regarding the protection of data of natural persons as well as in accordance with the Spanish Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce (LSSI-CE).
By using this website, we understand that you have read and understood the information that is exposed in relation to the processing of your personal data.
Data protection policy
The person in charge applies the principle of active responsibility in the processing of personal data, maintaining a constant update and promotion of the continuous improvement of the data protection system in accordance with the legal requirements, guaranteeing in all cases:
- respect for the freedoms and fundamental rights of natural persons
- that data is processed lawfully, fairly and transparently
- that data processed is accurate, adequate, relevant and limited in relation to the purposes for which they are collected
- that the purposes for which they are collected are explicit and legitimate and that they are not processed in a manner incompatible with those purposes
The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights that assist them as well as all the necessary legal information established by current regulations.
Data collected, purpose and legality
The personal data processed are those provided by users through the forms available on this website and are the minimum required to be able to:
*send you information about our products/services
- answer queries.
*process orders, as well as being able to prepare the corresponding invoices, report on the status of the orders, deal with claims and any other management derived from the provision of the service carried out through this website.
These purposes are based on legal principles of data processing collected by current regulations: for the execution of a contract or the provision of a service to users, for the fulfillment of legal obligations, for legitimate interest and with the consent of the users.
Webforms
The personal data collected through the contact web form is used to be able to attend to any query that the user makes through it.
The personal data collected in the order form are intended to process the data necessary for the correct management of your orders.
The treatment of the data is legitimized by the consent that you give us when accepting expressly the treatment conditions informed through this privacy policy.
Data recipients
The personal data obtained through the web forms are recorded and stored in electronic media controlled and supervised by the data controller.
Your personal data will not be communicated to third parties, with the exception that said communication of data is covered by a legal obligation or when for the correct provision of the service or the execution of the contract it is necessary to communicate your data to third parties to be able to make the payment (payment gateways), as well as manage the deliveries of the products (courier services) covered by said assignment in the needs of the service. Payment through other payment gateways, we recommend that the user read the privacy policy to understand how it handles personal information, for example:
Redsys Processing Services, S.L. (“Redsys”), with address in Madrid (Spain), calle Francisco Sancha, number 12, and with C.I.F. number B-85955367, which fully complies with current legislation on the protection of personal data and with the confidentiality commitments inherent to its activity. Redsys has adopted the necessary technical measures to maintain the required level of security. You can see their privacy policy at:
https:www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf
PayPal (Europe) S.à.r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349), whose privacy policy establishes the appropriate security measures for the correct treatment of users’™ personal data. You can see their privacy policy at:
https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES#1
For cases in which the communication of data to third parties is not covered by the legal bases established in the previous section, the communication of data to other recipients will only be carried out if the user has given their express consent.
Strict criteria are maintained for the selection of data processors and the commitment contract with each of them to comply with and enforce the obligations established in terms of data protection.
In the event that there are international data transfers, ODISEI MUSIC SL will guarantee that the transfer of your personal data is carried out in accordance with the applicable privacy laws and, in particular, that the necessary contractual, technical and organizational measures are applied, such as those standard contractual clauses approved by the European Commission.
You can obtain more information about the treatment of personal data of our organization by requesting it in the mail: [email protected] or accessing through the following link:
Technical and organizational data protection measures
The media have the necessary technical and organizational measures that guarantee the confidentiality and conservation of personal data obtained through the web.
The personal data collected from the web is processed through HTML protocol with a valid SSL certificate.
The personnel involved in the data processing operations: access, editing, deletion, etc… is trained for it, trained and committed to this data protection policy.
Data preservation
The personal data obtained through the contact form will be kept for the time necessary to attend to the request/query made.
The personal data obtained through the order form will be kept as long as there is a contractual and/or commercial relationship with you or as long as you do not exercise your right to delete, cancel and/or limit the processing of your data.
Once the contractual relationship has expired, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended to and for which recovery is necessary.
In the event that you have expressly accepted the sending of commercial information, we will keep your contact data until you notify us of your decision to cancel said commercial shipments.
Information about the existence of automated decisions (including profiling)
We do not normally make automatic decisions, but when we do we will make it clear that such a decision is being made. However, ODISEI MUSIC SL CIF/NIF B67566026 includes several sections dedicated to the personalization of services in order to display personalized advertising when entering its website and also for sending personalized communications.
ODISEI MUSIC SL CIF/NIF B67566026 recognizes the possibility of profiling to improve its product offer or personalize the sending of commercial offers or give a more personalized treatment to the client.
Opposition to data being processed for advertising purposes
If you gave your consent to use your data for advertising purposes and do not wish to continue receiving advertising, you can revoke the consent given at any time and by sending an email to the email of the person in charge [email protected].
Changes in the Privacy Policy
We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. In case we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even notify you to your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvement.
LEGAL WARNING
Intellectual and industrial property
The design of the portal and its source codes, as well as the logos, trademarks and other distinctive signs that appear in it, belong to ODISEI MUSIC SL and are protected by the corresponding intellectual and industrial property rights.
Responsibility for the contents
ODISEI MUSIC SL CIF/NIF B67566026 is not responsible for the legality of other third-party websites from which the portal can be accessed. Nor is it responsible for the legality of other third-party websites, which may be linked or linked from this portal.
ODISEI MUSIC SL CIF / NIF B67566026 will not be responsible for the use that third parties make of the information published on the portal, nor for the damages suffered or economic losses that, directly or indirectly, produce or may produce economic, material or data, caused by the use of said information.
Content copy
By virtue of the provisions of the Intellectual Property Law, are expressly prohibited the reproduction, distribution and public communication of all or part of the contents of this website, for commercial purposes in any medium, and by any technical means, without the authorization of ODISEI MUSIC SL.
Applicable Law
ODISEI MUSIC SL CIF/NIF B67566026 reserves the right to present civil or criminal actions that it deems necessary for the improper use of the website and its contents, or for the breach of these conditions.
The relationship between the user and ODISEI MUSIC SL CIF/NIF B67566026 will be governed by the regulations in force and applicable in the national territory. If any controversy arises in relation to the interpretation and/or application of these conditions, the parties will submit the conflicts to the ordinary jurisdiction, submitting to the corresponding Judges and Courts according to Law.
We also inform you that there is a free out-of-court dispute resolution procedure accessible to all citizens, it is the European Union’s online dispute resolution platform, accessible through the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
Cookies
In the case of using “cookie” technology on the web, it has a specific section that informs you about its existence as well as its use policy. See the “Cookie Policy” section.
Otherwise, navigation cookies are not used.
Personal data of minors
This website is not directed to minor users. If you are a minor, please do not attempt to register as a user. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.
Exercise of data protection rights
In accordance with the rights conferred by current regulations on the protection of personal data, the user may exercise the rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment of your data by directing your request to the indicated postal address or to the email [email protected].
To exercise the rights, you must identify yourself by presenting your ID Card.
For any claim you can go to the same email indicated and you can also contact the Spanish Data Protection Agency: http://www.aepd.es
TERMS AND CONDITIONS OF PURCHASE from ODISEIMUSIC.COM
INTRODUCTION
The purpose of this document is to establish the conditions of use of the page ODISEIMUSIC.COM as well as the conditions of purchase of products through it by users.
Please read these TERMS AND CONDITIONS OF PURCHASE carefully as well as the PRIVACY POLICY before using this website. You can print these conditions if you wish. By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE as well as our PRIVACY POLICY, so if you do not agree, you must not use the website.
GENERAL INFORMATION
In compliance with the duty of information contained in art. 10 of Spanish Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the ownership of the website corresponds to ODISEI MUSIC SL VAT/TAX Number: B67566026, domiciled at DOCTOR MURILLO, 10, SANT CUGAT DEL VALLÉS (BARCELONA), 08172, SPAIN, and with email [email protected] and telephone +34 649108959, hereinafter ODISEI MUSIC SL.
USE OF THE SITE
By using this website and placing orders through it, the user agrees to the following:
- Use the website solely for the purpose of consulting products and placing orders.
- Do not make any fraudulent or false order. If an order is reasonably considered to be fraudulent, ODISEI MUSIC SL is authorized to cancel it and inform the relevant authorities.
- Have the legal capacity to enter into contracts (the user declares to be over 18 years of age).
- Provide your contact information in a truthful and exact way in order to be able to send the orders.
PERSONAL DATA PROTECTION
ODISEI MUSIC SL informs users of this website about its policy regarding the treatment and protection of personal data that may be collected by browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.
CONDICIONES DE COMPRA
Disponibilidad del servicio. Los usuarios tienen la posibilidad de realizar pedidos de los artículos ofrecidos a través del sitio web tanto para su entrega en una dirección dentro del territorio español como en un destino mundial.
Idioma.
El contrato se formalizará en español.
Disponibilidad del producto.
Los pedidos están sujetos a la disponibilidad de los productos. Si existieran dificultades en el suministro de los productos o si no hubiera artículos en stock, ODISEI MUSIC SL informará al cliente de tal circunstancia, por correo o por teléfono, y reembolsará cualquier importe pagado por el producto o productos no disponibles o cambiará el producto por otro del mismo valor, según decida el cliente.
Precios de los productos.
In the prices of the items, all applicable taxes are included for orders within the EU, except for orders destined for the Canary Islands, Ceuta, and Melilla. Shipping costs are not included in the price of the items, and these will be added to the total amount. ODISEI MUSIC SL reserves the right to modify prices at any time, although the products will be invoiced based on the price in force at the time the order is placed (subject to product availability).
En la orden de compra se indicará tanto el precio total del producto o productos, IVA incluido, como los gastos de envío correspondientes, tal y como se indica en los apartados siguientes.
El tipo de IVA aplicable será el legalmente vigente en cada momento en función del artículo concreto de que se trate.
En los pedidos con destino a Canarias, Ceuta y Melilla, las entregas estarán exentas de IVA por aplicación de lo dispuesto en el artículo 21 de la Ley 37/1992, sin perjuicio de la aplicación de los impuestos y derechos de aduana que correspondan de acuerdo con la normativa vigente en cada uno de estos territorios.
Para los envíos internacionales fuera de la Comunidad Europea, los derechos de aduana y los impuestos NO están incluidos en el precio del envío.
Gastos de envío
The shipping costs will be paid by the customer, its amount must be added to the total price of the purchased product.
Cómo hacer un pedido.
Para realizar un pedido debe seleccionar el artículo o artículos deseados. Una vez que haya seleccionado todos los artículos que desee, se añadirán a su cesta de la compra. El siguiente paso será tramitar el pedido y realizar el pago. Para ello, deberá seguir los pasos que se solicitan en la web y seguir las instrucciones de compra que aparecen en pantalla. Sólo se le solicitarán los datos necesarios para la compra y posterior entrega del pedido. Antes de formalizar la compra deberá ACEPTAR EXPRESAMENTE las presentes condiciones así como la política de privacidad.
Los datos registrados por el sitio web constituyen la prueba de las transacciones efectuadas. El cliente recibirá la confirmación del pedido por correo electrónico.
During the process, before making the payment, you can modify the data of your order. The order is not formalized until the process is finished, which will happen when you have made the payment. Clicking on “Pay” implies that you acquire and pay for the selected items, this step implies a binding commitment.
No hay límites de compra. El usuario puede realizar el pedido por el número de artículos que desee, sin establecer mínimos ni máximos.
Derecho a anular el pedido.
ODISEI MUSIC SL se reserva el derecho de rechazar un pedido de un cliente con el que exista un litigio. Asimismo, ODISEI MUSIC SL tiene derecho a rechazar o cancelar un pedido por motivos justificados, tales como:
- Debido a un error en la información de facturación (que sea incorrecta o imposible de verificar)
- Si hay sospechas de fraude con la tarjeta bancaria
- Si no es posible enviarlo a la dirección indicada
- Si hay motivos para sospechar que el usuario no es un consumidor final
- Si el usuario es menor de 18 años
- Si no se ha efectuado el pago completo.
Forma de pago.
Puede utilizar tarjeta bancaria o Paypal como medio de pago.
En el caso de pago con tarjeta o PayPal, el importe total del pedido, que incluirá los gastos de envío correspondientes, según el caso, se cargará en la cuenta del cliente en el mismo momento de la compra.
Sólo se aceptan pagos en EUROS.
Al pagar con tarjeta y en caso de producirse alguna incidencia durante el proceso (por ejemplo, que el terminal informe de la denegación de la tarjeta) el pedido se cancelará automáticamente. El sistema de pago con tarjeta bancaria se realiza a través de la pasarela de pago del Banc Sabadell.
By clicking on “Pay” the user is confirming the payment of the order as well as that the credit card is his. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, the order will be canceled automatically, informing the system to the client about said cancellation.
En el caso de seleccionar el sistema de pago a través de Paypal, PayPal será la plataforma de pago y se realizará siguiendo las condiciones de esta plataforma de pago.
El pedido será enviado a la dirección que nos indique una vez confirmado el pago del importe total del pedido. En caso de que el importe no sea el total, ODISEI MUSIC SL se reserva el derecho de no enviar el pedido hasta que el cliente lo abone en su totalidad.
Entrega.
Los productos se enviarán a la dirección que el usuario haya indicado.
El plazo de entrega oscila entre 24 y 72 horas (días hábiles) para direcciones en el estado español y 7 días hábiles para entregas en Baleares, Canarias, Ceuta y Melilla.
El plazo de entrega para direcciones fuera del territorio español oscila entre 7 y 10 días hábiles.
Los plazos indicados se respetarán siempre que no concurran circunstancias imprevistas o extraordinarias ajenas a nuestra voluntad. Si por cualquier motivo no pudiéramos cumplir con la fecha de entrega, le informaremos de esta circunstancia y le daremos la opción de continuar con la compra estableciendo una nueva fecha de entrega o cancelar el pedido con el reembolso íntegro del precio pagado.
For the purposes of these conditions, it will be understood that the “delivery” has taken place or that the order has been “delivered” at the time that you or a third party indicated by you acquires the material possession of the products, which will be evidenced by signing receipt of the order at the agreed delivery address.
Imposibilidad de entrega.
Si fuera imposible entregar el pedido en la dirección indicada, ODISEI MUSIC SL intentará entregarlo a un tercero indicado por el cliente o intentará entregarlo de nuevo en una fecha posterior. Para ello, si no va a estar en su domicilio, póngase en contacto con ODISEI MUSIC SL para concertar la entrega en otro día.
Si en el plazo de 15 días, a contar desde que su pedido esté disponible para su entrega, el pedido no ha sido entregado por causas no imputables a ODISEI MUSIC SL, entenderemos que desea desistir del contrato y lo daremos por resuelto.
As a result of the termination of the contract, we will return all payments received from the user, including delivery costs, without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please, keep in mind that the freight derived from the resolution may have an additional cost, so ODISEI MUSIC SL will be authorized to charge the corresponding costs to the customer.
Devolver un pedido.
In the event of a return of the order, customer means cannot be used. Please contact customer service so that Odisei Music can manage the collection and return of the order through its courier service. In the case of shipments and returns to Pedidos en todo el mundo, a refund will be issued provided that the customer has received and has the Travel Sax 2 in their possession, meaning they have previously paid the customs fees associated with the shipment. If you are interested in purchasing one of our products for an unavailable country, please contact us at [email protected].
Anulación de un pedido.
El usuario tiene derecho a anular un pedido sin dar explicaciones. Este derecho es el derecho de desistimiento establecido por el art. 102 del Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias.
Para anular un pedido, puede utilizar el formulario que aparece en el enlace "DERECHO DE RETRACTACIÓN" o puede notificarlo por correo electrónico a [email protected] o por escrito a la dirección DOCTOR MURILLO, 10, SANT CUGAT DEL VALLÉS (BARCELONA), 08172, ESPAÑA.
Registration number RII_AEE: 11536 and RII_PYA: 3805.
