Privacy policy and legal notice
Information of the owner of the website
ODISEI MUSIC S.L. CIF/NIF B67566026 with address at DOCTOR MURILLO, 10, SANT CUGAT DEL VALLÉS (BARCELONA), 08172, SPAIN, and communications email [email protected].
Registration in the Mercantile Registry of Barcelona T 47256, F176, S 8, H B 546280, I/A 1.
Data Protection Officer
The owner is responsible for the personal data that collected by browsing and using this website in accordance with the requirements established by REGULATION (EU) 2016/679 regarding the protection of data of natural persons as well as in accordance with the Spanish Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce (LSSI-CE).
By using this website, we understand that you have read and understood the information that is exposed in relation to the processing of your personal data.
Data protection policy
The person in charge applies the principle of active responsibility in the processing of personal data, maintaining a constant update and promotion of the continuous improvement of the data protection system in accordance with the legal requirements, guaranteeing in all cases:
- respect for the freedoms and fundamental rights of natural persons
- that data is processed lawfully, fairly and transparently
- that data processed is accurate, adequate, relevant and limited in relation to the purposes for which they are collected
- that the purposes for which they are collected are explicit and legitimate and that they are not processed in a manner incompatible with those purposes
The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights that assist them as well as all the necessary legal information established by current regulations.
Data collected, purpose and legality
The personal data processed are those provided by users through the forms available on this website and are the minimum required to be able to:
*send you information about our products/services
- answer queries.
*process orders, as well as being able to prepare the corresponding invoices, report on the status of the orders, deal with claims and any other management derived from the provision of the service carried out through this website.
These purposes are based on legal principles of data processing collected by current regulations: for the execution of a contract or the provision of a service to users, for the fulfillment of legal obligations, for legitimate interest and with the consent of the users.
Webforms
The personal data collected through the contact web form is used to be able to attend to any query that the user makes through it.
The personal data collected in the order form are intended to process the data necessary for the correct management of your orders.
The treatment of the data is legitimized by the consent that you give us when accepting expressly the treatment conditions informed through this privacy policy.
Data recipients
The personal data obtained through the web forms are recorded and stored in electronic media controlled and supervised by the data controller.
Your personal data will not be communicated to third parties, with the exception that said communication of data is covered by a legal obligation or when for the correct provision of the service or the execution of the contract it is necessary to communicate your data to third parties to be able to make the payment (payment gateways), as well as manage the deliveries of the products (courier services) covered by said assignment in the needs of the service. Payment through other payment gateways, we recommend that the user read the privacy policy to understand how it handles personal information, for example:
Redsys Processing Services, S.L. (“Redsys”), with address in Madrid (Spain), calle Francisco Sancha, number 12, and with C.I.F. number B-85955367, which fully complies with current legislation on the protection of personal data and with the confidentiality commitments inherent to its activity. Redsys has adopted the necessary technical measures to maintain the required level of security. You can see their privacy policy at:
https:www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf
PayPal (Europe) S.à.r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349), whose privacy policy establishes the appropriate security measures for the correct treatment of users’™ personal data. You can see their privacy policy at:
https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES#1
For cases in which the communication of data to third parties is not covered by the legal bases established in the previous section, the communication of data to other recipients will only be carried out if the user has given their express consent.
Strict criteria are maintained for the selection of data processors and the commitment contract with each of them to comply with and enforce the obligations established in terms of data protection.
In the event that there are international data transfers, ODISEI MUSIC SL will guarantee that the transfer of your personal data is carried out in accordance with the applicable privacy laws and, in particular, that the necessary contractual, technical and organizational measures are applied, such as those standard contractual clauses approved by the European Commission.
You can obtain more information about the treatment of personal data of our organization by requesting it in the mail: [email protected] or accessing through the following link:
Technical and organizational data protection measures
The media have the necessary technical and organizational measures that guarantee the confidentiality and conservation of personal data obtained through the web.
The personal data collected from the web is processed through HTML protocol with a valid SSL certificate.
The personnel involved in the data processing operations: access, editing, deletion, etc… is trained for it, trained and committed to this data protection policy.
Data preservation
The personal data obtained through the contact form will be kept for the time necessary to attend to the request/query made.
The personal data obtained through the order form will be kept as long as there is a contractual and/or commercial relationship with you or as long as you do not exercise your right to delete, cancel and/or limit the processing of your data.
Once the contractual relationship has expired, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended to and for which recovery is necessary.
In the event that you have expressly accepted the sending of commercial information, we will keep your contact data until you notify us of your decision to cancel said commercial shipments.
Information about the existence of automated decisions (including profiling)
We do not normally make automatic decisions, but when we do we will make it clear that such a decision is being made. However, ODISEI MUSIC SL CIF/NIF B67566026 includes several sections dedicated to the personalization of services in order to display personalized advertising when entering its website and also for sending personalized communications.
ODISEI MUSIC SL CIF/NIF B67566026 recognizes the possibility of profiling to improve its product offer or personalize the sending of commercial offers or give a more personalized treatment to the client.
Opposition to data being processed for advertising purposes
If you gave your consent to use your data for advertising purposes and do not wish to continue receiving advertising, you can revoke the consent given at any time and by sending an email to the email of the person in charge [email protected].
Changes in the Privacy Policy
We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. In case we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even notify you to your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvement.
LEGAL WARNING
Intellectual and industrial property
The design of the portal and its source codes, as well as the logos, trademarks and other distinctive signs that appear in it, belong to ODISEI MUSIC SL and are protected by the corresponding intellectual and industrial property rights.
Responsibility for the contents
ODISEI MUSIC SL CIF/NIF B67566026 is not responsible for the legality of other third-party websites from which the portal can be accessed. Nor is it responsible for the legality of other third-party websites, which may be linked or linked from this portal.
ODISEI MUSIC SL CIF / NIF B67566026 will not be responsible for the use that third parties make of the information published on the portal, nor for the damages suffered or economic losses that, directly or indirectly, produce or may produce economic, material or data, caused by the use of said information.
Content copy
By virtue of the provisions of the Intellectual Property Law, are expressly prohibited the reproduction, distribution and public communication of all or part of the contents of this website, for commercial purposes in any medium, and by any technical means, without the authorization of ODISEI MUSIC SL.
Applicable Law
ODISEI MUSIC SL CIF/NIF B67566026 reserves the right to present civil or criminal actions that it deems necessary for the improper use of the website and its contents, or for the breach of these conditions.
The relationship between the user and ODISEI MUSIC SL CIF/NIF B67566026 will be governed by the regulations in force and applicable in the national territory. If any controversy arises in relation to the interpretation and/or application of these conditions, the parties will submit the conflicts to the ordinary jurisdiction, submitting to the corresponding Judges and Courts according to Law.
We also inform you that there is a free out-of-court dispute resolution procedure accessible to all citizens, it is the European Union’s online dispute resolution platform, accessible through the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
Cookies
In the case of using “cookie” technology on the web, it has a specific section that informs you about its existence as well as its use policy. See the “Cookie Policy” section.
Otherwise, navigation cookies are not used.
Personal data of minors
This website is not directed to minor users. If you are a minor, please do not attempt to register as a user. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.
Exercise of data protection rights
In accordance with the rights conferred by current regulations on the protection of personal data, the user may exercise the rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment of your data by directing your request to the indicated postal address or to the email [email protected].
To exercise the rights, you must identify yourself by presenting your ID Card.
For any claim you can go to the same email indicated and you can also contact the Spanish Data Protection Agency: http://www.aepd.es
TERMS AND CONDITIONS OF PURCHASE from ODISEIMUSIC.COM
INTRODUCTION
The purpose of this document is to establish the conditions of use of the page ODISEIMUSIC.COM as well as the conditions of purchase of products through it by users.
Please read these TERMS AND CONDITIONS OF PURCHASE carefully as well as the PRIVACY POLICY before using this website. You can print these conditions if you wish. By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE as well as our PRIVACY POLICY, so if you do not agree, you must not use the website.
GENERAL INFORMATION
In compliance with the duty of information contained in art. 10 of Spanish Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the ownership of the website corresponds to ODISEI MUSIC SL VAT/TAX Number: B67566026, domiciled at DOCTOR MURILLO, 10, SANT CUGAT DEL VALLÉS (BARCELONA), 08172, SPAIN, and with email [email protected] and telephone +34 649108959, hereinafter ODISEI MUSIC SL.
USE OF THE SITE
By using this website and placing orders through it, the user agrees to the following:
- Use the website solely for the purpose of consulting products and placing orders.
- Do not make any fraudulent or false order. If an order is reasonably considered to be fraudulent, ODISEI MUSIC SL is authorized to cancel it and inform the relevant authorities.
- Have the legal capacity to enter into contracts (the user declares to be over 18 years of age).
- Provide your contact information in a truthful and exact way in order to be able to send the orders.
PERSONAL DATA PROTECTION
ODISEI MUSIC SL informs users of this website about its policy regarding the treatment and protection of personal data that may be collected by browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.
CONDITIONS D'ACHAT
Disponibilité du service. Les utilisateurs ont la possibilité de passer des commandes pour les articles proposés sur le site Web, aussi bien pour une livraison à une adresse située sur le territoire espagnol que pour une destination mondiale.
Langue.
Le contrat sera formalisé en espagnol.
Disponibilité du produit.
Les commandes sont soumises à la disponibilité des produits. En cas de difficultés d'approvisionnement ou de rupture de stock, ODISEI MUSIC SL en informera le client, par courrier ou par téléphone, et remboursera le montant payé pour le ou les produits non disponibles ou échangera le produit contre un autre de même valeur, au choix du client.
Prix des produits.
In the prices of the items, all applicable taxes are included for orders within the EU, except for orders destined for the Canary Islands, Ceuta, and Melilla. Shipping costs are not included in the price of the items, and these will be added to the total amount. ODISEI MUSIC SL reserves the right to modify prices at any time, although the products will be invoiced based on the price in force at the time the order is placed (subject to product availability).
Le bon de commande indiquera à la fois le prix total du ou des produits, TVA comprise, et les frais d'expédition correspondants, comme indiqué dans les sections suivantes.
Le taux de TVA applicable sera celui légalement en vigueur à tout moment en fonction de l'article spécifique en question.
Pour les commandes destinées aux îles Canaries, à Ceuta et à Melilla, les livraisons seront exonérées de TVA en application des dispositions de l'article 21 de la loi espagnole 37/1992, sans préjudice de l'application des taxes et droits de douane correspondants conformément à la réglementation en vigueur dans chacun de ces territoires.
Pour les envois internationaux en dehors de la Communauté européenne, les droits de douane et les taxes ne sont PAS inclus dans le prix d'envoi.
Frais d'expédition
The shipping costs will be paid by the customer, its amount must be added to the total price of the purchased product.
Comment passer une commande.
Pour passer une commande, vous devez sélectionner le ou les articles souhaités. Une fois que vous aurez sélectionné tous les articles souhaités, ils seront ajoutés à votre panier. L'étape suivante consiste à traiter la commande et à effectuer le paiement. Pour ce faire, vous devez suivre les étapes demandées sur le site et les instructions d'achat qui apparaissent à l'écran. Seules les données nécessaires à l'achat et à la livraison ultérieure de la commande vous seront demandées. Avant de formaliser l'achat, vous devez ACCEPTER EXPRESSÉMENT ces conditions ainsi que la politique de confidentialité.
Les données enregistrées par le site constituent la preuve des transactions effectuées. Le client recevra une confirmation de sa commande par courrier électronique.
During the process, before making the payment, you can modify the data of your order. The order is not formalized until the process is finished, which will happen when you have made the payment. Clicking on “Pay” implies that you acquire and pay for the selected items, this step implies a binding commitment.
Il n'y a pas de limite d'achat. L'utilisateur peut passer sa commande en fonction du nombre d'articles souhaités, sans minimum ni maximum.
Droit d'annuler la commande.
ODISEI MUSIC SL se réserve le droit de refuser une commande d'un client avec lequel existerait un litige. De même, ODISEI MUSIC SL a le droit de refuser ou d'annuler une commande pour des raisons justifiées, telles que :
- En raison d'une erreur dans les informations de facturation (qui sont incorrectes ou impossibles à vérifier)
- En cas de soupçon de fraude à la carte bancaire
- S'il n'est pas possible de l'envoyer à l'adresse indiquée
- S'il y a des raisons de penser que l'utilisateur n'est pas un consommateur final
- Si l'utilisateur est âgé de moins de 18 ans
- Si le paiement intégral n'a pas été effectué.
Mode de paiement.
Vous pouvez utiliser une carte bancaire ou Paypal comme moyen de paiement.
En cas de paiement par carte ou par PayPal, le montant total de la commande, qui inclura les frais d'expédition correspondants, le cas échéant, sera débité du compte du client au moment de l'achat.
Les paiements ne sont acceptés qu'en EUROS.
En payant par carte et en cas d'incident survenant au cours du processus (par exemple, le terminal signalant le refus de la carte), la commande sera automatiquement annulée. Le système de paiement par carte bancaire s'effectue par l'intermédiaire de la passerelle de paiement de Banc Sabadell.
By clicking on “Pay” the user is confirming the payment of the order as well as that the credit card is his. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, the order will be canceled automatically, informing the system to the client about said cancellation.
Dans le cas de la sélection du système de paiement par Paypal, PayPal sera la plateforme de paiement et le paiement sera effectué selon les conditions de cette plateforme de paiement.
La commande sera envoyée à l'adresse que vous indiquez une fois que le paiement du montant total de la commande aura été confirmé. Si le montant n'est pas le montant total, ODISEI MUSIC SL se réserve le droit de ne pas envoyer la commande jusqu'à ce qu'elle soit entièrement payée par le client.
Livraison.
Les produits seront envoyés à l'adresse que l'utilisateur a indiquée.
Le délai de livraison varie entre 24 et 72 heures (jours ouvrables) pour les adresses situées dans l'État espagnol et 7 jours ouvrables pour les livraisons aux îles Baléares, aux îles Canaries, à Ceuta et à Melilla.
Le délai de livraison pour les adresses situées en dehors du territoire espagnol varie entre 7 et 10 jours ouvrables.
Les délais indiqués seront respectés pour autant qu'il n'y ait pas de circonstances imprévues ou extraordinaires indépendantes de notre volonté. Si, pour une raison quelconque, nous ne pouvons pas respecter la date de livraison, nous vous en informerons et vous donnerons la possibilité de poursuivre l'achat en fixant une nouvelle date de livraison ou d'annuler la commande avec remboursement intégral du prix payé.
For the purposes of these conditions, it will be understood that the “delivery” has taken place or that the order has been “delivered” at the time that you or a third party indicated by you acquires the material possession of the products, which will be evidenced by signing receipt of the order at the agreed delivery address.
Impossibilité de livraison.
En cas d'impossibilité de livrer la commande à l'adresse indiquée, ODISEI MUSIC SL essaiera de la livrer à un tiers indiqué par le client ou essaiera de la livrer à nouveau à une date ultérieure. Pour cela, si vous n'êtes pas chez vous, veuillez contacter ODISEI MUSIC SL pour convenir d'une livraison un autre jour.
Si dans un délai de 15 jours, à compter de la date à laquelle votre commande est disponible pour la livraison, la commande n'a pas été livrée pour des raisons non imputables à ODISEI MUSIC SL, nous comprendrons que vous souhaitez résilier le contrat et nous considérerons que la question est résolue.
As a result of the termination of the contract, we will return all payments received from the user, including delivery costs, without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please, keep in mind that the freight derived from the resolution may have an additional cost, so ODISEI MUSIC SL will be authorized to charge the corresponding costs to the customer.
Renvoyer une commande.
In the event of a return of the order, customer means cannot be used. Please contact customer service so that Odisei Music can manage the collection and return of the order through its courier service. In the case of shipments and returns to Commandes mondiales, a refund will be issued provided that the customer has received and has the Travel Sax 2 in their possession, meaning they have previously paid the customs fees associated with the shipment. If you are interested in purchasing one of our products for an unavailable country, please contact us at [email protected].
Annulation d'une commande.
L'utilisateur a le droit d'annuler une commande sans donner d'explication. Ce droit est le droit de rétractation établi par l'art. 102 du décret législatif royal espagnol 1/2007, du 16 novembre, qui approuve le texte consolidé de la loi générale pour la défense des consommateurs et des utilisateurs et d'autres lois complémentaires.
Pour annuler une commande, vous pouvez utiliser le formulaire qui apparaît dans le lien "DROIT DE RÉTRACTATION"ou vous pouvez le notifier par e-mail à [email protected] ou par écrit à l'adresse DOCTOR MURILLO, 10, SANT CUGAT DEL VALLÉS (BARCELONA), 08172, SPAIN.
Registration number RII_AEE: 11536 and RII_PYA: 3805.
